Privacy Policy

Pinoytoko.nl is a trading name of Pinoytrade, registered in the Netherlands.

This Privacy Policy explains how Pinoytoko.nl collects, uses and protects personal data when you visit our website, place an order or contact us.

Who we are

Website: Pinoytoko.nl

Address: Anemoon 5, 5071 GP Udenhout, Netherlands

KvK: 69618836

VAT: NL857942360B01

Personal data we process

We may process personal data that you provide to us or that is needed to use our webshop, such as:

  • name;
  • billing and delivery address;
  • email address;
  • phone number;
  • order details;
  • payment status;
  • customer service communication;
  • technical website data such as IP address, browser type and cookie preferences.

Why we use your data

We use personal data for the following purposes:

  • processing and delivering orders;
  • handling payments and refunds;
  • providing customer support;
  • managing returns and complaints;
  • sending order confirmations and service emails;
  • sending newsletters only when you have subscribed or given permission;
  • improving our website and services;
  • meeting legal, tax and accounting obligations.

Webshop and hosting

Our webshop runs on WooCommerce. Our hosting provider is Kyzoe.be. Hosting and technical service providers may process data only where needed to keep the website secure and operational.

Email and communication

We use WooCommerce for transactional emails such as order confirmations and order updates.

We use Sendy for email marketing and newsletter subscriptions. Newsletters are sent only where allowed, for example after subscription or consent.

Emails are sent through our configured SMTP service, FluentSMTP.

If you have any customer service questions, please contact us at support@pinoytoko.nl.

Payments

Payments may be processed by payment providers such as PayPal and Mollie, depending on the method selected during checkout.

Payment providers process the data needed to complete and secure your payment.

Shipping and delivery

To deliver your order, we may share necessary delivery details with shipping and logistics partners. This may include your name, address, email address, phone number and order delivery information.

Accounting and legal obligations

We may share required invoice and order information with accounting or administrative service providers. We also retain certain records where required by tax or accounting law.

Analytics and marketing

We use Google Tag Manager to manage tracking scripts on our website.

Through Google Tag Manager, we may use:

  • Google Analytics for website analytics;
  • Meta Pixel for marketing and conversion tracking;
  • Google Ads tracking where applicable.

Where required, these tools are used based on your cookie consent preferences managed through Complianz Pro.

Cookies

We use cookies and similar technologies. Cookie consent and preferences are managed through Complianz Pro.

For more information, please see our Cookie Policy and the cookie settings on our website.

How long we keep data

We keep personal data only as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Order and invoice data may be kept for the legally required accounting period.

Your privacy rights

You may have the right to:

  • access your personal data;
  • correct inaccurate data;
  • request deletion of data;
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent where processing is based on consent.

Privacy contact

For data requests and privacy-related inquiries, please contact us at privacy@pinoytoko.nl.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, website or legal obligations change. The most recent version will be published on Pinoytoko.nl.