Frequently Asked Questions

Below you will find answers to the most common questions about orders, delivery, returns and contact.

Orders

How do I place an order?

Select your products, add them to your cart, and proceed to checkout. Follow the steps to enter your details and complete your payment.

Can I order without an account?

Yes, you can place an order without creating an account. However, we recommend creating an account for faster checkout and easier order tracking.

Can I change or cancel my order?

Yes, but only before your order has been shipped. Please contact us as soon as possible or visit our
Ordering, Changes & Cancellation page.

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Delivery

Where do you ship?

We ship to multiple European countries including the Netherlands, Belgium, Germany, Austria and France.
See full details on our Delivery Options page.

How long does delivery take?

Delivery times depend on your location. You will receive a confirmation and tracking link once your order has been shipped.

Do you ship frozen products?

No. Frozen products are currently available for pickup only.

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Returns

Can I return my order?

Yes, you can return eligible products within the allowed return period. Please check our
Refund & Return Policy for full details.

How do I request a return?

You can use our Return Form or contact us directly.

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Payments

Which payment methods do you accept?

We offer multiple secure payment methods. See our
Quick Payment page for details.

Is my payment secure?

Yes. All payments are processed securely via Mollie.

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Tracking

Where is my order?

You can track your order using our
Track & Trace page.

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Products

What if a product is out of stock?

If a product is unavailable after ordering, we will contact you and offer a refund or alternative product.

Are your products authentic Filipino products?

Yes, we specialize in authentic Filipino food products.

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Contact

How can I contact you?

You can reach us via email, phone or WhatsApp.

Pinoytoko.nl
Anemoon 5
5071 GP Udenhout
Netherlands

Phone (English/Filipino): +31 (0)652828536
Phone (Dutch/English): +31 (0)644467928
Email: support@pinoytoko.nl