Delivery Options

Pinoytoko.nl is a trading name of Pinoytrade, registered in the Netherlands.

This page explains the delivery and pickup options available for orders placed on Pinoytoko.nl.

1. Delivery area

Pinoytoko.nl delivers to EU countries that are available for selection during checkout.

If your country is not available during checkout, delivery is currently not offered there.

2. Delivery methods

Available delivery methods are shown during checkout based on your address, the products in your cart, and the shipping options currently enabled on the website.

Depending on the order, available methods may include standard delivery, other shipping services, or local pickup.

3. Local pickup

Pickup is available by appointment at:

Anemoon 5, 5071 GP Udenhout, Netherlands

Please wait for confirmation before coming to collect your order.

4. Frozen products

Frozen products are currently not shipped as standard products.

Frozen products are pickup only, or delivered only where this is explicitly possible and confirmed by Pinoytoko.nl.

If frozen products are in your cart, standard shipping may not be available.

5. Fresh and perishable products

Fresh products may be offered where available. Where fresh products are shipped, this may be at the customer’s own risk depending on the product and destination.

Perishable products require extra care and may have limited delivery options.

6. Shipping costs

Shipping costs are calculated during checkout based on the destination, the selected method, and the contents of your cart.

The final delivery costs will be shown before you complete your order.

7. Delivery times

Estimated delivery times may vary depending on destination, carrier, order volume, and product availability.

Delivery times shown on the website or during checkout are estimates and not guaranteed deadlines.

8. Order processing

Orders are processed after successful payment confirmation, unless another arrangement applies.

Orders may take longer to process during busy periods, holidays, or where products require special handling.

9. Incorrect address details

The customer is responsible for entering the correct name, address, postal code, country, email address, and phone number.

If an incorrect address is provided, additional shipping costs, delays, or failed delivery may occur.

10. Failed delivery or returned parcels

If a parcel cannot be delivered due to incorrect information, repeated failed delivery attempts, or failure to collect the parcel, the order may be returned to us.

In such cases, additional shipping costs may apply before the parcel can be resent.

11. Damaged delivery

If your parcel arrives damaged, please report this within 24 hours after delivery via support@pinoytoko.nl.

Please include clear photos of the damaged product, outer packaging, and shipping label.

12. Delivery updates

Where available, you may receive delivery updates, tracking information, or order status communication by email.

If you have questions about your shipment, please contact us at support@pinoytoko.nl.

13. Contact

If you have any questions about delivery options, please contact us at support@pinoytoko.nl.