Terms & Conditions
Pinoytoko.nl is a trading name of Pinoytrade, registered in the Netherlands.
This English version is provided as a translation for customer convenience. The Dutch Algemene Voorwaarden page is the legally leading version.
Article 1 — Definitions
In these Terms & Conditions:
- Pinoytoko.nl means the webshop offering products through Pinoytoko.nl.
- Customer means the consumer placing an order through the webshop.
- Agreement means the purchase agreement between the customer and Pinoytoko.nl.
- Products means all products offered through the webshop.
- Cooling-off period means the period during which the customer may use the right of withdrawal, where applicable.
Article 2 — Identity
Website: Pinoytoko.nl
Address: Anemoon 5, 5071 GP Udenhout, Netherlands
KvK number: 69618836
VAT number: NL857942360B01
Customer support: support@pinoytoko.nl
Article 3 — Applicability
These Terms & Conditions apply to every offer, order and agreement through Pinoytoko.nl.
By placing an order, the customer agrees to these Terms & Conditions.
Article 4 — The offer
Pinoytoko.nl describes products as clearly as possible. Product images, product information, prices and availability are provided with care.
Obvious mistakes or errors in the offer are not binding.
Article 5 — The agreement
The agreement is formed when the customer places an order and the order is confirmed by Pinoytoko.nl.
Pinoytoko.nl may refuse or cancel an order when there is a valid reason, such as incorrect details, payment issues, stock issues or suspected misuse.
Article 6 — Prices and payment
All prices on Pinoytoko.nl include VAT unless stated otherwise.
Any shipping costs are shown during checkout.
The order is processed after the selected payment method has been completed or confirmed according to the conditions of that payment method.
Article 7 — Delivery
Pinoytoko.nl delivers to EU countries available for selection during checkout.
The customer is responsible for entering correct address and contact details.
If an order cannot be delivered or is delayed, Pinoytoko.nl will inform the customer as soon as possible.
Article 8 — Pickup
Pickup is possible by appointment at the listed address.
The customer must wait for confirmation before collecting the order.
Article 9 — Frozen, fresh and perishable products
Frozen products are available for pickup only or limited delivery where applicable.
Fresh products may be shipped where available, but where applicable this is at the customer’s own risk.
Frozen products, fresh products and perishable products cannot be returned.
Article 10 — Right of withdrawal
For products where the right of withdrawal applies, the customer may cancel the order within 14 days after receipt without giving a reason.
After cancellation, the customer has another 14 days to return the product.
The customer must request a return via returns@pinoytoko.nl.
Article 11 — Return exclusions
The following products are not eligible for return:
- frozen products;
- fresh or perishable products;
- opened or unsealed products;
- sealed products that cannot be returned for hygiene or health protection reasons once opened;
- products that are not suitable for return by their nature.
Customers should always contact us first, as we may be able to offer a suitable solution.
Article 12 — Return costs and refunds
Return shipping costs are normally paid by the customer, unless agreed otherwise or required otherwise by law.
Refunds are processed within 14 days after the return notification.
Pinoytoko.nl may wait with the refund until the product has been received or until the customer has provided proof of return.
Article 13 — Damage or breakage
Damage, breakage or visible delivery issues must be reported within 24 hours after receipt via support@pinoytoko.nl.
The customer should include clear photos of the product, packaging and shipping label.
Article 14 — Warranty
Products must meet what the customer may reasonably expect.
If a product is defective or does not meet the agreement, the customer must contact Pinoytoko.nl within a reasonable time.
Article 15 — Complaints
Complaints can be submitted via support@pinoytoko.nl.
Pinoytoko.nl aims to respond within 14 days. If more time is needed, the customer will be informed.
Article 16 — Changes or cancellation
An order can only be changed or cancelled while it has not yet been shipped or prepared for dispatch.
Once a parcel has been handed over to the carrier, Pinoytoko.nl usually cannot stop the shipment.
Article 17 — Privacy and cookies
Pinoytoko.nl processes personal data according to the Privacy Policy and uses cookies according to the Cookie Policy and the cookie settings on the website.
For privacy-related inquiries, please contact privacy@pinoytoko.nl.
Article 18 — Applicable law
Dutch law applies to these Terms & Conditions and agreements with Pinoytoko.nl.
Article 19 — Changes
Pinoytoko.nl may update these Terms & Conditions. The most recent version will be published on Pinoytoko.nl.